Comments on: Mokwheel Basalt Review | A Roving Powerhouse

By: John S. Bozick

John S. Bozick — Mon, 22 Jul 2024 15:54:43 +0000

I’m happy to hear that, Lance! Thanks for letting us know how your situation turned out. We appreciate the update.

By: Lance Nielsen

Lance Nielsen — Sat, 20 Jul 2024 20:08:35 +0000

John,
Perhaps it was due to your intervention, but soon after I posted my less than positive review of Mokwheel, I received a message from Chad at customer service, that my fork was preparing to ship. My wife’s bike finally arrived last week. I received my new fork yesterday and plan to swap it out in the next few days. I greatly appreciate your help and willingness to facilitate a solution to my problems. It is a shame that Mokwheel is risking a very nice bike on slow customer service.
Thanks again,
Lance

By: John S. Bozick

John S. Bozick — Mon, 15 Jul 2024 14:29:02 +0000

In reply to Lance Nielsen.

Hi Lance, thanks for sharing your experience. Sorry to hear it was less than positive! I forwarded your comment to our contact at Mokwheel in the hope that they can be of assistance. Let us know how it works out!

By: Lance Nielsen

Lance Nielsen — Sun, 14 Jul 2024 03:51:27 +0000

I ordered two Asphalts on May 30th. One bike arrived with a defective fork. The steerer tube was bent which caused the front tire to be misaligned. I have reported the defective part to Mokwheel’s customer service. I supplied pictures to Chad and was told a new fork would be sent out. Well, it is now July 13th and I am still waiting on my replacement fork. My phone calls and emails to customer service the past three weeks have been ignored. My second bike arrived one month late. Based on my buying experience, Mokwheel is not a company that honors its alleged two year warranty. They are not a company to be trusted. I have also posted a critical review on their website that was never posted. No wonder they have nearly 65 5 star reviews. They obviously do not post their negative reviews. Their customer service has been terrible and I would warn everyone to think twice if considering a Mokwheel bike.

By: Joe Valaitis

Joe Valaitis — Sun, 02 Jun 2024 20:54:14 +0000

My wife and I bought 2 basalts in November. Bikes arrived quickly, the buildout was quite easy. We’ve really enjoyed them.
But then…….. while transporting them we had a failure with the Mokwheel double bike rack. Not a big deal but unusable until I get parts. I have called Molwheel 4 times. Never spoke to a person, although waited for a ridiculous amount of time. Left a message each time. I have NEVER received a call back. It’s been over 6 weeks of leaving messages. MOKWHEELS CUSTOMER SERVICE IS TERRIBLE!!!!!!! Good luck if you ever have a problem!

By: Chris

Chris — Fri, 15 Mar 2024 12:42:53 +0000

In reply to John S. Bozick.

My Basalt ST and accessories arrived within 7 days via FedEx this week. The only issue I had was FedEx’s estimates being off (I stayed home to sign for the bike). I’m sorry to hear about Jessica’s experience, mine was great.

By: John S. Bozick

John S. Bozick — Tue, 12 Mar 2024 19:13:58 +0000

In reply to Jessica Santiago.

Jessica, I’m so sorry to hear about your negative experience. I’ll pass your information along to our contact at Mokwheel; hopefully they can get things sorted out for you. Please let us know what happens!

By: Jessica Santiago

Jessica Santiago — Fri, 08 Mar 2024 16:05:50 +0000

0 stars! DO NOT ORDER FROM THIS COMPANY. Cool YouTube unboxing videos but don’t be fooled. It is now well over the time my bike was supposed to ship and I have already been charged but can’t get through to customer service. Usually with a legit purchase, the transaction is pending until shipment. Not in this case. I was charged immediately. I have been calling daily and staying on hold for hours with no answer. I have left voicemails and also emailed. Nothing. I am now seeing other reviews stating that they have major problems with the bike (manufacture problems and shipping damage) but cannot get through to them. I believe this because I cannot get through. This is the worst purchase I’ve ever made. I would rather spend double the price I spent than deal with a crappy company that can’t even answer their phone or stand by the promises on their website. The positive reviews are fake.

By: Steve Warren

Steve Warren — Fri, 08 Mar 2024 01:26:05 +0000

Both of our Basalt bikes are okay except the plastic brackets that hold the screen and control modules on the handlebars are weak and fail soon. Mokwheel will not address these failures.

By: John S. Bozick

John S. Bozick — Fri, 05 Jan 2024 17:37:37 +0000

In reply to Mike.

We don’t have the opportunity to test bikes in snow and ice here in southern Utah, but I do know that tons of folks have great luck in winter conditions on fat tire bikes. That’s one reason they were invented! This is a good article on the history of fat tire bikes.

By: Mike

Mike — Mon, 01 Jan 2024 15:29:32 +0000

How well would the Basalt handle snow and ice? I thinking of getting it to use for ice fishing.

By: John S. Bozick

John S. Bozick — Tue, 28 Nov 2023 16:19:25 +0000

In reply to Cameron.

They’re not super fun to pedal without the motor, so it’s a good idea to keep an eye on your battery and be close to home if it goes out. I’d say it’s totally doable to pedal on flat ground, but on hills, you’re likely going to want to walk.

By: Cameron

Cameron — Sat, 18 Nov 2023 00:13:38 +0000

As I haven’t ridden a fat tire bike yet I have been told these bikes such as the Mokwheel Basalt are almost impossible to ride if the power goes out ( no battery power). Can anyone comment on this …

By: Kevin v

Kevin v — Fri, 20 Oct 2023 23:29:35 +0000

So far 500 miles of no issues I ride in sw FLA, easy 30 mph no hills in fla, sand mud no problem I am 5’9 190 added the seat spring a must for long rides, the bike is plenty fast with pedal assist and full throttle no one has passed me yet on the sand and mud trails it’s no little bike but if you want that shop in arizona and pedal after 50 miles…

By: John S. Bozick

John S. Bozick — Fri, 06 Oct 2023 15:15:08 +0000

In reply to Eric.

Yes it does!

By: Eric

Eric — Fri, 06 Oct 2023 13:03:36 +0000

Does the Basalt ST also have 90Nm?

By: John S. Bozick

John S. Bozick — Mon, 07 Aug 2023 15:18:26 +0000

In reply to Chris D.

Hey Chris, thanks for sharing! Sounds like you’re having a blast!

By: John S. Bozick

John S. Bozick — Mon, 07 Aug 2023 15:13:22 +0000

In reply to John.

Hi John, both updated versions of the Basalt (including the ST) now use torque sensors!

By: John S. Bozick

John S. Bozick — Fri, 04 Aug 2023 23:18:11 +0000

In reply to Dave Harley.

Hi Dave, thanks for reaching out! You’re right on the top end of the height range, but the adjustable stem should allow you to get a good fit. The bike is definitely large and powerful enough to accommodate you. It’s a super fun and really unique bike with all the accessories. Happy shopping!

By: Dave Harley

Dave Harley — Wed, 07 Jun 2023 04:05:01 +0000

Hello.
I’m 6’4″ tall and 280lbs – would this bike work for me?
Looks like quite the impressive bike.
Thank you

By: John

John — Fri, 31 Mar 2023 00:33:33 +0000

Does the Mokwheel Basalt ST have a torque or cadence sensor?

By: Chris D

Chris D — Mon, 19 Dec 2022 18:57:05 +0000

In reply to Andrew Akerlund.

I have a Basalt and tow a 26lb customized kid carriage with my cooler 10lb +-, surfboard 24lb, and a 65lb Aussie. Im 180lbs and the beach is 12mi away and the path has moderate long hills back and forth, 50% flats. In PAS 3 and mild to moderate peddling I have NO ISSUES.

The bike is heavy, a beast, but GREAT. Heavier gives it better traction as well. Ive tried at speed to get it to “wash out” the front and get it to slide, but it wont. I was on grass and weeds.

By: Christopher D Allen

Christopher D Allen — Sat, 26 Nov 2022 15:36:20 +0000

In reply to Andrew Akerlund.

Ive customized a childs tow-behind trailer to carry my dog (65lbs) cooler and surfboard to the beach every weekend. Im 10mi from ocean with hills in between. My speed avg dips with the load but no great loss on hills. A bit more peddling and exercise on the hills. But if youre a patient person, throttle only wil get you up most any hill with your dog in tow. Im 170lbs and with my dog, cooler, surfboard, im still far below the 400lb limit.

By: Andrew Akerlund

Andrew Akerlund — Sun, 20 Nov 2022 21:15:33 +0000

I’m looking for a fat tire e-bike n have found your reviews to be the best n most informative. My only suggestion; for example I have a 100+ lb dog n would like to know how the e-bike performs with weight, both going up hills n stopping coming down them. Also how mileage is reduced under a load. Due to your excellent review of the Mok Basalt I have decided on the bast e-bike for me, thank you.